Shipping policy
We provide free shipping on all orders within our selected territories, which include:
- UK
- US
- Canada
- Australia
Where do you ship to?
We only ship orders to the US and UK. Please contact us at info@restoredprints.com if you would like to receive an order outside of this area.
What are your dispatch times?
We aim to dispatch all orders within 1 - 4 working days. Please note this is determined by our suppliers. If you have any concerns regarding an order, please contact us at orders@restoredprints.com referencing your order number.
Why hasn’t my order been delivered yet?
All shipping times are estimated and dependent on many factors including:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
- Postal strikes
- Other adverse conditions (such as storms and natural disasters)
Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of order, we’ll be more than happy to send a replacement. Just let us know at info@restoredprints.com and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.
What happens if a product is damaged in transit?
We ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.